A New Application Service Provider for Knowledge

By Sushuma February 25, 2000 12:21 PM

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(NetworkWorld)-The application service provider LiveKnowledge this week announced a new tool that lets users pose questions on the Web that are answered by a pool of experts instead of a list of links with cryptic descriptions.?LiveKnowledge Exchange uses an Oracle database, which manages a pool of experts and directs questions to the appropriate people based on their stated levels of expertise.?"This is very dynamic," says Ihab Hakima, a senior vice president at LiveKnowledge.?"Search engines and crawlers cannot keep up with the day to day activities of the Web." The exchange can be used in an Intranet, extranet or public Web site and can be offered as a private-label tool or at a co-branded site, Hakima says.?Under the private-label model, customers sign up and manage their own pool of experts, while the co-branded offering uses LiveKnowledge's stable of experts.?"Customers can define the categories that are specific to their needs," Hakima says.?"The knowledge providers can register on the exchange and identify what categories they're an expert in."

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